The Customer Charter is our policy on quality of service. We are committed to giving you a service that is efficient, safe and comfortable. Our Customer Charter includes targets for meeting your service needs based on what you have told us during our customer research.
We continually monitor our progress and publish our findings each year to keep you informed of how things are going. Also, because your travel needs are always changing, we keep an eye on our plans to find new ways of improving our service.
Customer Charter English Version 2017
Customer Charter English Version 2015